Frequently asked questions

Is your website secure?

Our website uses 256-bit encryption to protect transmission of your personal data and information. You can completely shop with peace of mind.

What Payment Methods Are Accepted?

You can use any of the cards listed below to pay for your order:

  • PayPal
  • Skrill
  • MasterCard
  • Visa
  • American Express
  • JCB
  • Discover
  • Diners Club
Can I get a refund If the digital product is unusable?

We’re here to make sure you’re 100% satisfied with your experience. Our Customer Support Team will do everything possible to ensure you’re comfortable with placing an order and happy with the products you download. But we also know sometimes things happen.

Due to the nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to CONTACT US.

Please note that we are not developers of the provided products, so our technical support capabilities are limited.

We do not change product functionality and do not fix developer bugs.

In case you are accepted to get refund, payment refunds are processed within 5-7 business days. All refunds are issued to the original payments. It may take up to 5 days for your refund to be reflected in your PayPal account or bank statement. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.

IMPORTANT! Please CONTACT US first so we can handle your issues. If you arbitrarily open a dispute without contacting us first, your account may be suspended immediately without notice.

How the prices are so low?

Free Software Foundation permits to everyone to copy and distribute verbatim copies for Inc. GNU GENERAL PUBLIC LICENSE.

Subscriptions support us and due to this crowdfunding prices of the products are low.

We do not provide license keys and free updates for the products you downloaded.

We are not developers of the provided products, so our technical support capabilities are limited.

We do not change the functionality of products and do not fix developer bugs.

How many sites can I use the plugin or theme on?

As many as you like. The plugins and themes are GPL licenced so you can use them as often as you like on as many sites as you like.

Are themes and plugins original?

The files that are available on this site are 100%. None of files has been not modified and do not contain malware.

We even use them on our site!

All themes and plugins can be directly downloaded from website of the producing company. We download to our website without any modification. You can use all the files on your website, mind at peace.

We do not sell any products downloaded from third-party resources.

How long can I use the downloaded plugins and themes?

There is no limit on themes and plug-ins that you have installed any time.

Where can I see the list of the latest updates?

A list of the latest updates daily can be found on the UPDATES tab in the menu of website.

How often are new product updates released?

We usually add new products daily and publish new versions of the existing products. Please note we do not update products immediately and do not issue guarantee that the last version of each products will be added.

Will the purchased product be updated automatically?

If you need to update the product, you must download it from our website and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.

Can I request the new version of outdated plugins and themes?

Yes, you can submit us your request by clicking REQUEST FILE UPDATES button from of each products and we are pleased to update for you as soon as possible. Please note that we do not issue guarantee that the last version of each products will be added.

Why isn’t the latest product version on your website?

We update Themes and Plugins every 1-3 days. If the product version on the website is not the latest, we will most likely update it in the next updates.
However, sometimes we lose access to accounts with purchased products or our subscription on the developer site ends and we do not plan to renew it.
In this case, the site may not have the latest product version. For maximum compatibility with the latest version of WordPress, we recommend that you purchase recently updated products.

How can I properly update an already installed product?

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website. The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database. Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, Update to the current version correctly.

How can I manually update plugins and themes?

We recommend that you install the Easy Theme and Plugin Upgrades plugin. Whenever you want, you can download it for free when you click here.

To use the plugin, first install and activate it. Once activated, you can update any theme/plugin by simply uploading a .zip file.

IMPORTANT! For ONLY products in bundle or products included more Modules/Addons/Demos from the original author, they have been packed and compressed into a (.zip) file named start with “UnzipFirst-xxxxxx”. After downloading, please UNZIP the file first and select the products that you would upload and activate on your website.

How do I upgrade a plugin?

  1. Download the latest .zip file for the plugin.
  2. Log into your WordPress website.
  3. Go to “Plugins”>“Add New.”
  4. Click the “Upload Plugin” button at the top of the page.
  5. Select the .zip file with the updated version of the plugin.
  6. Click the “Install Now” button.

How do I upgrade a theme?

  1. Download the latest .zip file for the theme.
  2. Log into your WordPress website.
  3. Go to “Appearance”>“Themes.”
  4. Click the “Add New” button at the top of the page.
  5. Click the “Upload Theme” button at the top of the page.
  6. Select the .zip file with the updated version of the theme.
  7. Click the “Install Now” button.
Do you provide license keys?

We do not sell, lease and approve the licence keys. All the products presented on this internet site are licensed under GNU GPL License. If you need automatic update and Support from only producer, you need licence keys.

If I purchase each product separately, will I get free lifetime updates?

Yes, you will get free lifetime updates if you purchase each product separately

If I purchase a Membership Plan and after my subscription expires, can I continue to download old versions?
  • For 12 months Membership Plans: After your subscription expires, if you don’t renew it, you won’t be able to receive new updated versions and also won’t be able to download older versions, because we don’t store all the old versions. However, the versions you have downloaded will still be used forever and have no installation limit, just no updates.
  • For Lifetime Membership Plan: You will get free lifetime updates.
In the downloaded archive with theme there is no documentation, demo data, plugins or PSD?

Some of WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings.

I have installed demo data on the theme, but it is different from the demo data presented on the developer’s website. For example, there are no images or the location of blocks of content is different?

Developers do not always timely update the demo data together with the product update. Along with some demo data, images are not provided because the developer does not have an extended license to use them. The result you get after importing the demo data may not match the developer’s demo site. We will not be able to provide you with images or any other materials if they have been intentionally removed by the author of the theme or the plugin from the demo data.

Therefore, neither we, nor the developer of the product, can guarantee that your site will be fully matched with the developer’s demo site.

Is it legal to use downloaded products without entering a license key?

Yes, it is legal. All digital products on the website are released under GNU General Public License.

How can I close the warnings regarding update and license activation?

Please ignore these warnings. Developers request to register from you in order to be automatically updated the plugins and themes. These warnings do not prevent the plugins and themes from running.

You can use this plugins in order to close that warning;

WP Hide Plugin Updates and Warnings

Disable Admin Notices Individually

Why are these plugins and themes asking me for a license key?

Please ignore these warnings. Developers request to register from you in order to be automatically updated the plugins and themes. These warnings do not prevent the plugins and themes from running.

What are the guarantees that the products on the website do not contain malicious code, viruses or advertisements?

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

To check the product for malicious code, for example, use the plugins Exploit ScannerWordfenceAcunetix WP SecuritySucuri SecurityAntivirus, the service VirusTotal or the scanner Aibolit.

In the downloaded archive VirusTotal service detected a virus?

First of all, hottheme is a commercial project and you can be 100% sure that you download only clean and safe files here. Secondly, you should understand that viruses and malicious code are completely different things. Virustotal is a tool for checking files for viruses, and you cannot use it to detect malicious code in PHP/JS, such as backlinks, web shells, or backdoors.
Today’s malicious code can be no different from ordinary code and it is often impossible to detect it with automated tools. However, we recommend using specialized tools such as VirusDie or Imunify to locate malicious code in files if you encounter such a need.

Information about Virustotal false positives

In the list of antiviruses VirusTotal there are Chinese and Vietnam antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others). For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives.

Does the downloaded product work exactly the way you want?

Please carefully read the description and features of the product from original website before purchasing it. We do not give any guarantees that the product you purchased will function the way you want.

We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact directly the developer.

The package could not be installed, the theme is missing the style.css stylesheet?

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This is because the theme download package on ThemeForest includes additional files to the theme such as the documentation, license etc.

Do you provide support and installation services for plugins and themes?

We have NO support and installation services for plugins / themes. If you require technical support, all the time, we advise that you should purchase the related product directly from the producer or you should hire a freelancer to take a look for you. Alternatively you could ask to WordPress community forums.
Not offering support is the way in which we are able to offer the products at the discounted price.

I downloaded the product from another site and it does not work, will it work if I download it from you?

Unlike other sites, we provide only official products from developers. This means that any product on the site works just like if you buy it directly from a developer. If you have any problems or questions, our technical support team can help you resolve them.

Can I download with download manager? (IDM and other)

No. Download manager send multiple requests and create multiple connections to the server in a short space of time. The server has no way of knowing that the traffic is generated by software, so each request will count as a download and may result in exceeding your daily download limit.

Still have a question?

Please contact us for more information.

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